LG Qualified TV Bundle Promotion
FREQUENTLY ASKED QUESTIONS
What is the promotion?

With the purchase of a qualifying LG OLED or NanoCell TV ("LG Qualified TV"), the customer will receive the following gift with purchase: One (1) LG XBoom Go PL5 portable speaker

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What are the valid dates for this promotion?

Qualifying purchases must be made between September 14, 2020 and November 22, 2020 (extended from October 11, 2020) ("Program Period").

What is the deadline for my submission?

Online submissions must be received by 11:59 PM Pacific Time on December 22, 2020 (extended from November 13, 2020).

What are considered as valid purchases for this promotion?

The LG Qualified TV must be purchased new at Authorized LG Dealers located in the 50 U.S. states, District of Columbia, or Puerto Rico during the Program Period. For a list of Authorized LG Dealers, please visit lgtvpromotion.com/lgauthorizeddealers/.

Can anyone register for this promotion?

This offer is valid only for consumers who are 18 years old or older, and are legal residents of the 50 U.S. states, District of Columbia, or Puerto Rico.

Do I qualify if I purchased a refurbished or used LG Qualified TV?

For the purposes of this promotional offer, LG Qualified TV refers to all new in-box items. Open box items, refurbished or used models, and display units are not eligible.

I purchased an LG product other than the LG Qualified TV. Do I qualify to redeem this promotion?

No. To be eligible for this promotion you must purchase an LG Qualified TV during the Program Period at an Authorized LG Dealer.

How many times can I apply for this promotion?

The maximum number of products in the same household allowed to qualify for this rebate is one (1).

How do I redeem this promotion?

To redeem, go to lgtvpromotion.com and complete the redemption process. You must provide (1) one (1) original, dated sales receipt of LG Qualified TV purchased from Authorized LG Dealers dated during the Program Period, and (2) a valid manufacturer serial number.

What do I do if I can't find my serial number?

Serial numbers can be found on the rear side of the TV, near the UPC code. You must provide a valid manufacturer serial number along with an original, dated sales receipt of eligible product purchased from Authorized LG Dealers dated during the Program Period to be able to redeem this promotion. If you don't have a valid serial number, your claim will be rejected.

The website won't accept my serial number. An error message appears telling me that my serial number is invalid/incorrect.

The most likely reasons for the rejection are: the serial number was entered incorrectly, the product was purchased from a non-LG Authorized Dealer, or the product is not one of the LG Qualified TVs. If you continue to have issues entering what appears to be a valid serial number, please call or email the Customer Service Support Center at 1-844-944-6000 during its regular business hours or e-mail support@lgtvpromotion.com.

Can I redeem this promotion before I receive my TV (i.e. purchased online or during pre-order period)?

No. You must have the TV to be able to provide the product's serial number during the redemption process. If you don't have a valid serial number, your claim will be rejected.

I lost the receipt to verify my purchase of the LG Qualified TV. If I can provide the serial number, can I still redeem this promotion?

No. You have to have a valid proof of purchase (original, dated sales receipt of LG Qualified TV purchased from Authorized LG Dealers dated during the Program Period) to redeem this promotion. If you cannot provide a valid proof of purchase, your claim will be rejected.

My submission was rejected and I'd like to resubmit. What is the deadline?

The deadline for resubmissions for rejected claims is the same deadline for all redemption claims: 11:59 PM Pacific Time on December 22, 2020 (extended from November 13, 2020).

Do I need to pay taxes or shipping fees?

There is no sales tax associated with the free LG XBoom Go PL5 LG XBoom Go PL5 portable speaker. LG will cover the cost of shipping fees for the free LG XBoom Go PL5 portable speaker.

Can I mail in a submission form?

No. Mail-in forms will not be accepted for this promotion. Redemption requests are only accepted through lgtvpromotion.com.

How do I know if my request was submitted successfully?

You will typically receive an e-mail confirming that the redemption request has been received and is being processed within 24 hours of submitting the request. Please note: this e-mail is NOT a confirmation of approval of the redemption claim.

I have not received the email confirming receipt of my redemption request. What should I do?

Check your Spam folder for the confirmation email. Call or email the Customer Service Support Center at 1-844-944-6000 during its regular business hours or e-mail support@lgtvpromotion.com.

I experienced issues with the website and was unable to submit. What should I do?

Please try again before 11:59 PM Pacific Time on December 22, 2020 (extended from November 13, 2020). Upgrade or try a different browser if necessary (Chrome, Firefox, Explorer, Opera, etc.). For additional assistance, call the Customer Service Support Center at 1-844-944-6000 during its regular business hours or e-mail support@lgtvpromotion.com.

Why did my submission get rejected? Can I resubmit again?

The submission was rejected for one or more of the following reasons:

1) Missing receipt or the receipt was invalid for one or more of the following reasons:
    a) The purchase was not made through an Authorized LG Dealer.
    b) The purchase was made outside of the Program Period.
    c) You purchased a non-qualifying product.
    d) Illegible, or mechanically reproduced (i.e. Photoshopped to appear correct)
2) Invalid or missing the LG Qualified TV's serial number. Serial numbers can be found on the rear side of the TV, near the UPC code.
3) Mailing address or contact information was illegible or incorrect.

If you feel the rejection was in error, you can resubmit with the original submission number and a valid proof of purchase and serial number at to lgtvpromotion.com.

How do I know if I am approved?

You will receive an email confirming your approval status.

How soon will I receive my Bluetooth portable speaker?

Please allow 6-12 weeks from date of validation of the claim for processing, or as otherwise required by law. You will receive e-mail confirmation once your free LG XBoom Go PL5 portable speaker has shipped. For the rebate status, please call 1-844-944-6000 or check online at lgtvpromotion.com or e-mail support@lgtvpromotion.com.

My package was delivered, but I never received it.

Please contact the Customer Service Support Center at 1-844-944-6000 during its regular business hours or e-mail support@lgtvpromotion.com for further assistance. A customer service representative will be able to provide you with shipping and tracking information.

How will my package ship?

The free LG XBoom GO PL5 portable speaker will be shipped by a carrier of LG's choice.

My package was lost by carrier, can you send another?

Please contact the Customer Service Support Center at 1-844-944-6000 during its regular business hours or e-mail support@lgtvpromotion.com for further assistance.

What happens if my package is missing the LG XBoom Go PL5 portable speaker?

Please contact the Customer Service Support Center at 1-844-944-6000 during its regular business hours or e-mail support@lgtvpromotion.com for further assistance.

What happens if I've received a defective LG XBoom Go PL5 portable speaker? Can I return it to a carrier store location?

You cannot return or exchange the LG XBoom Go PL5 portable speaker at any retail store for any reason. Please contact the Customer Service Support Center at 1-844-944-6000 during its regular business hours or e-mail support@lgtvpromotion.com for further assistance.

My store is still promoting your promotion after the deadline. This is the only reason why I purchased, why do I not qualify?

All purchases must be made between September 14, 2020 and November 22, 2020 (extended from October 11, 2020), and all redemption claims must be made by 11:59 PM Pacific Time on December 22, 2020 (extended from November 13, 2020). There are no exceptions.

I purchased the LG Qualified TV for this promotion after the deadline. The salesperson never told me that I had to apply and that there was an expiration date.

All purchases must be made between September 14, 2020 and November 22, 2020 (extended from October 11, 2020), and all redemption claims must be made by 11:59 PM Pacific Time on December 22, 2020 (extended from November 13, 2020). There are no exceptions.

For questions specific to the LG Qualified TV (e.g., device functionality, software, warranty, repairs) or questions about other LG products, please contact:

Service Department: LG Electronics Alabama, Inc. 1-800-243-0000 http://www.lg.com/us/support

How will you use and/or share my information?

Participation in this promotion sponsored by LG Electronics U.S.A., Inc. is completely voluntary.

When you are entering your redemption request, you will be asked if you'd like to receive news and special offers from LG and its partners. If you agree, you will receive occasional promotional emails from LG. You can unsubscribe from these emails by using the provided unsubscribe link within the email.

LG has a very strict privacy policy to protect our consumers. Full privacy policy is available at https://www.lg.com/us/privacy.

Where can I find the terms and conditions for this promotion?

The full terms and conditions can be found at lgtvpromotion.com/terms-conditions.

If I have questions regarding this promotion, who can I contact?

Please contact the Customer Service Support Center at 1-844-944-6000 during its regular business hours or e-mail support@lgtvpromotion.com for further assistance.